Shipping & Returns

All our dummies are individually designed and created to meet your requirements. If you find that you need to return an item to us, we offer the following options: ​

Non-personalised products

If you've ordered a non-personalised item within the last 30 days it can be returned for a refund or exchange. Please do get in touch with us prior to sending it back, so that we can keep a look out for your item making its way back to us. Non-personalised returns need to reach us within 14 days, in their brand new, unused condition. We're unable to cover return postage costs but if you ask your friendly postal person, they'll give you a proof of postage receipt for your reference. We'd recommend using a 'recorded' form of delivery where possible.

Personalised products

All of our personalised items (items that are made to your specific requirements, i.e colour, design, personalisation) are made to order and due to their bespoke nature are non refundable.

Faults

We are human and, every now and again, we do get things wrong. In the event that your order has been made incorrectly, please visit our contact page, quoting your order reference number, name and, most importantly, please send us a focused photo of your order, in clear, natural lighting. We'll always ask for a photo because this may help us identify or better understand the issue and ultimately get the problem solved quickly!

Cancellations

An order can be cancelled as long as work hasn’t begun on it. Once the making process has begun, amendments cannot be made to personalisation. 

Exchanges

Due to the bespoke nature of our service and products we can only replace items if they are defective or damaged.

If you need to exchange an order for the same item, send us an email at info@funkydummy.com and we will see what we can figure out for you!

Return address

Please contact us regarding your return and we will provide our returns address.